The Internet is a powerful tool for the savvy online consumer. You can review products, compare prices, research companies and purchase almost anything. Following this trend is the increase availability of insurance online. Insurance companies are providing coverage information, quotes and even contracts online. This includes automobile, homeowners, life, medical and even pet insurance. Insurance has traditionally been a high customer service field with direct human contact with your insurance agent. Because of the change in customer contact, the migration towards providing insurance online has not always been a smooth one. Instead companies are finding some tools work and others only cause frustration or confusion. Indeed, the availability of insurance online is still fluctuating and developing. Below we have compiled a few of the ways you can utilize online insurance options and determine if it is the right tool for you. Researching and obtaining insurance online is much easier today. Many websites now offer comparison tools that will provide quotes and coverage information (some of these sites are listed below). Keep in mind if you choose a carrier from these searches, you will then be contracting with that carrier for your insurance, not the original site. This will either be done by forwarding you to the carrier's website or the comparison site will forward your information to the insurance company and they will then contact you. Many insurers still prefer to have a representative call you and discuss your coverage over the phone. Although not the same as meeting with a personal insurance agent, it allows them to make certain you understand the coverage provided. Also, because buying insurance online is new, many companies believe that individualized customer care is still the best way to get your business and a follow up call still provides some of this customer service. The Pros There are many benefits for utilizing online insurance: Easy comparison shopping: Using insurance comparison websites you can compare coverage and prices on almost any type of insurance. You can also browse the individual insurance carrier websites once you have narrowed your search. Almost all companies now have libraries and tools for you to learn more about their services online. Your time is money: Shopping for insurance online can be done at any time of day. It is hard to get time away from your daily schedule to sit down and comparison shop with insurance brokers, or indeed, individual agents. Low pressure: Let's face it, many people find it easier to stand firm without the person-to-person contact. Users feel they can be more savvy and better informed when every option is at their fingertips rather then relying on an agent's account. Save money: Due to the time needed to comparison shop, the pressure to stay loyal with one company, and the uncertainty about other companies, some may lose money by staying blindly loyal to one insurance carrier. The online market allows for easy comparison shopping, less pressure, and research tools to learn more about other companies. By becoming well informed, you can either work out a better rate with your current provider or move to a new provider who offers better coverage for your dollar. Buying Auto Insurance? Insurance Institute for Highway Safety Click hereThe Cons Be aware of these complications when purchasing insurance online: Understanding coverage options: Without an agent to explain 'insurance speak' you may not know all the coverage you may need. This is especially the case for those getting insurance for the first time. However, if you have discussed options with an agent before and have a generally good idea of the type of coverage you will need, this may be something that is manageable with a little extra research. Is that quote really a deal: All quotes may not be equal. Take care to examine all the coverage included with quotes. The online quotes may help you narrow your search, but should not be taken at face value as not all companies offer the same 'comprehensive' coverage. Buying insurance coverage in your state: Not all states will allow you to purchase insurance online. Some allow you to get quotes but still require you to meet with an agent before signing any contracts. Also, because the internet clouds locality, you will need to make sure the insurance carrier is licensed in your state. Individual customer care: Do you really want to push 1, then 2, then 4 to talk to someone about your insurance coverage? Working with a local agent still offers the advantages of individualized customer service. This agent can offer coverage that speaks to your locality as it is more likely they live in your community. They will also have a better knowledge of the coverage their carrier provides and can help you understand all of your options. They may also be aware of more discounts available to you that you may not know to ask for online. In this way they can offer better individualized care. Whether you choose to shop for insurance online or not, you should look at your insurance carrier websites. Insurance carriers now offer detailed information about coverage online. In fact, once you have settled on a carrier you can often answer coverage questions, pay bills, get updates on claims and find useful tip sheets and information on how to better protect yourself and your property. A primary example of this is your health coverage. Most health insurance carriers still prefer you to sign up through your employer or an agent. However, once you have your coverage, they offer information about doctors, medical options, prescriptions, and claims. Considering health care is one of the most complex types of insurance used, their increasing online presence is an invaluable tool. To explore online insurance options more, please see the links below. More Information Online Insurance Comparison Sites Insurance.com http://www.insurance.com/ Quicken https://secure1.insweb.com/cgi-bin/gic.exe?id=UzB94xbaYQ-wpGWHlZbh8l8ZtxL&page=/gic/Quicken.htj InsWeb http://www.insweb.com/ Insure.com http://www.insure.com/ Insurance Company Rankings AM Best Company - Insurance Reports http://www.ambest.com/homepage.asp Consumer Reports (requires membership for ratings) http://www.consumerreports.org/cro/money/insurance/index.htm Standard & Poor's Ratings http://www2.standardandpoors.com/portal/site/sp/en/us/page.topic/ratings_fs_ins/2,1,5,0,0,0,0,0,0,0,0,0,0,0,0,0.html?lid=us_fo_ratings_insurance US News & World Report - Top Health Insurance Companies http://health.usnews.com/sections/health/health-plans/index.html State Insurance Regulators http://www.consumeraction.gov/insurance.shtml Online Insurance articles. http://www.onlineinsurance.com/ When purchasing any product online you always want to make certain it is an authentic website representing a verifiable company with a good reputation. Here are some tips for a safe and rewarding online shopping experience: Be assertive in getting answers about an online company you have not worked with before. Learn as much as you can about them and ask tough questions. Check reviews online, in magazines, with your Secretary of State/Attorney General, the Better Business Bureau, or by word of mouth. Call them up and talk to their customer service. If they don't list a contact number be careful. Review posted company information, policies and the privacy policy. If they do not provide this online, you can move on or call them up to ask why. Make sure any payments are made in a website with https or other secured system. Keep a printed copy of every online transaction. Consider using one credit card for your online purchases/payments. This way you know which to cancel in case of fraud. Also, make sure the card is not linked to any bank account. Some prefer getting a pay as you go credit card for any online transactions. These can be found at any grocery store and can be refilled as needed. Keep your computer updated with anti-virus software, browser updates and spyware programs. NEVER provide personal information from an email they supposedly sent to you. This is a common phishing scam. Everything in the email will look legit but lead to a false site collecting your information. Instead call the company with the number on your contract - not the number given to you in that email! Initiate contact yourself. Go to their website yourself from the address they gave you on your contract. To be on the safe side, never go to their website from an email. Don't give account information to anyone. Your online providers have this information and if anything will be emailing you a forgotten password - never vice versa! Change your account passwords often; every six months to once a year. Use strong passwords with numbers, symbols, changes in case and at least 6 characters.

What better way to open the new year with a look at the future. In particular the technology and innovation behind homes of the future. There is no doubt that as technology changes so many aspects of our lives it will soon also effect our personal sanctuary. Last year we looked at how computers were changing how we watched television. Other simple pastimes such as reading are also affected by computers and software notebooks that change our libraries. Music collections can now be slimmed down from plastic CD to bits of data on our computer. But what about the home structure itself? How will new technology effect how we use energy, water, communications and the natural environment surrounding the home? What might the homes of the future look like? Below we take a look at some of the more fast approaching changes to residential buildings that we might see take hold in the next few years.

Homes with a Brain - The new smart homes integrate new technology while keeping flexible for future innovations. A central command for everything from lights, security, and temperature control to entertainment features such as TVs, computers, and music are all connected to one central powerhouse that can be accessed from anywhere in the home. Programming options will allow you to set the home to various tasks based on the time of day. Imagine waking as the blinds open to the sun in your room, the kids are all woken for school by the house using lights and/or radio alarms, the coffee is already brewed and the security system turns off the evening protections so you don't set it off as you grab your morning paper. At the end of your day, the house checks that all the lights are off for you, all the doors and windows are locked, the security system is on, and maybe the refrigerator tallies its contents so it can remind you in the morning that you are running low on milk.

1. Automated Climate Control - Homeowners with newer heating and cooling systems already know the benefit of automated temperature control. Currently the system can check the temperature and adjust to the ideal climate you preprogrammed. In the future, these systems will be even smarter. Look for future heating and cooling systems to respond to more than just temperature. They will also adjust according to sunlight and wind - perhaps your shades will automatically close against a setting sun. Climate control will also become easier by zone or area. You can control heating to the bedrooms at night in the winter while balancing the rest of the house so you are not paying to heat empty rooms.
2. The Efficient "Big Brother" - Smart homes of the future will help us monitor how we use energy and resources. With a fully integrated home, families can examine how they are using and wasting energy, water, etc. They can then easily determine where they can make changes to make their homes more energy efficient and environmentally friendly.
3. Smart Appliances - These futuristic appliances can tell when your dishes are clean and will stop washing automatically. Your laundry will also only run until the rinse water is clean which will moderate water use and shorten cleaning time. Or better yet, instead of running the whole timed 60 minutes, the dryer will stop as soon as your clothes are dry.

Solar Energy - Recent oil prices and environmental concerns have created a resurge in the use of solar power. The new solar panels are not the same ones from the 70s. Instead, new solar panels on the market collect more photovolatic energy and are easier to install. Many homes are already including a few solar panels on the roof to offset energy costs. Setting the panels at the right slop towards where the house receives the most sun exposure is key. Even in a sunny state like California, consumers should realistically expect only a 50-75% savings at this time. But this is still substantial! Just imagine, as technology improves, so will our ability to use the sun's energy.

Wind Energy - Harnessing wind energy for a single urban residence is in a much more experimental/infancy stage than solar energy. But in the future, wind energy may help offset your energy costs just as much. Traditionally, wind power has been on a large scale and usually used rurally because the size of the turbines. But there are innovative thinkers already creating compact wind turbines for the urban resident. A recent example is the Clarian Jellyfish that is no more obstructive than a TV antenna on the roof.

Wireless Energy - Various forms of wireless energy are still under experimentation. Some are already proven to work in models - such as the WiTricity created by MIT Professor Marin Soljacic. In the future, using electromagnetic induction, microwaves or even lasers, energy may be transferred without the use of wires. In cases such as electromagnetic induction, the transmitting energy is reportedly safe to humans as energy moves from the power source to the receiver at a resonant frequency that matches each other but not other items in the environment. At this point the idea is that homes will still be connected to the city power grid, but all the devices in the home would be powered without wires. Imagine never having to charge your cell phone again or hanging a television on the wall without any wires. To read a bit more, click here.

Phones - Will your home in the future have a standard phone line? Many customers have been dropping phone line use in favor of wireless options - in fact, last year it was estimated that one in every five homes only uses wireless phones.* In addition, homes are now using more Internet phone and communication options such as video conferencing. Homes in the future may not be built with a standard phone line as more users switch to an IP based or wireless phone plan. Already many businesses are cutting costs by either not upgrading or not installing these phone lines for reconstruction or new construction projects. Starting with the business sector first, it may only be a matter of time when the phone line becomes optional for new homes.

Security - Many of the gadgets from the movies are now a reality for the everyday consumer. It is becoming easier to set up cameras around your home that you can access from any computer on a secured site. Add to this new electronic locks that allow you to lock/unlock your home online - perhaps you forgot to lock the doors this morning but can now do so from work or you want to let your neighbor in to bring in the paper while you're on vacation. And yes, these new locks will let you track which doors are opened, when and, in the future, by whom. You can already get fingerprint readers that will limit access to computers and/or your home. Some of the new model homes also include iris scans that make keys almost unnecessary.

Space - In the cities our available living space can be limited and will be even more so in the future. For urban living, therefore, it makes sense that our living spaces take on multiple functions. Tucking away what is not in use and creating efficient use of space is a common element many urban homes are adopting. For example, compact, built-in furniture features can help turn a living room into a bedroom or dining room. Perhaps suburban and even some rural homes will adopt some of these innovations as they give evidence of their cost effectiveness. Homebuyers may use urban designs to lower energy bills and the cost of building or remodeling a home. However, large homes will not disappear overnight and design will not change in most of the country until these slim urban concept designs prove their efficiency without sacrificing comfort.

Plants - Plants can help make a room more appealing and complete. In the future, plants may also be used to facilitate cleaner air in the home or to help clean waste water. Plants already can act like a carbon filter and help in taking gases such as carbon monoxide and formaldehyde out of the air.* Maybe start this today and get a spider plant which is reported to work on both of these gasses. Currently plants may also be used around the home to help slow chemicals from storm runoff, safely adsorbing chemicals and creating clean waste. In the future, as more ways to treat water through phytoremediation are developed, this technology may become more accessible and plants may take a greater role in helping remove toxins from the water coming in and out of our homes.

Sprinklers - Okay, so not as impressive as say wireless energy, but the new sprinkler systems are still pretty neat - and cost effective. New systems allow for thinking sprinkler systems that will water the lawn only as needed. Set to read the amount of rain already received - you won't see automated sprinklers on during a rainstorm again!

Big events and holidays can often mean big spending. A little pre-planning can help to ease and avoid financial pain. To the left are some worksheets that may be used when planning holiday or big event spending. In the meantime, here are some other tips for not overspending:

Set a Limit - Before any spending spree begins, make sure you know your limit. Set your cap a bit below as last minute expenses may arise. Did you account for mailing the gift? Gift wrap? The unexpected can creep on you before you know it! Also, take a look at how much you have spent in the past. Was it too much? What expenses surprised you? Asking questions like these will help you plan for the holidays and events to come.

Make a Gift List - Instead of hoping for something to catch your eye, keep a list of gift ideas. This way you will know what you are looking for and be able to better preplan the budget. This will also prevent buyers remorse - sometimes that gift that seemed like a great idea when you were in the store may not be so great when you sit down to gift wrap it.

Pay Cash - Credit cards are easy to use but not all of us are good at paying them off as soon as the bill comes. Taking cash helps you stick to your budget. Another alternative is the prepaid credit cards that you load with a limited amount in advance. Many also find these pre-paid credit cards a nice alternative to use for online purchases for extra credit protection.

Shop Early or Late - Depending on how far in advance you like, plan to shop either in advance of the holiday season or post-holiday season with the next year in mind. This will allow you to stick to a budget and not get caught up in last minute buys. It will also relieve a lot of the stress that comes with shopping during the busiest shopping days of the year!

Allow Time for Shipped Gifts - Plan ahead if you are shipping gifts to friends and relatives far away. Waiting until the last minute will mean more expensive postage to get gifts to the door on time.

Take Time to 'Comparison Shop' - Some of us get our list together and then just want to get it over and done with. Be patient, compare store prices and options before you go out to buy. This will help stretch that budget further.

Be Creative - Have fun with your gift ideas. Consider homemade or crafted gifts; however, don't forget the time involved making these items! Or make your own gift baskets - know a lot of chocolate lovers? Instead of buying a pre-made gift set - make your own basket of local chocolates or goodies.

Q Our home inspector reported that three windows in our 9 year old house had fogging insulated panes, and he suggested that we contact the builder or manufacturer for warranty information. We contacted the manufacturer who sent a man out, but he said that only two of the windows were fogged. When we called the inspector, he said that insulated windows will fog only under certain conditions, and that we look at the windows at the same time of day that they were inspected. Is our inspector a bit foggy in the head?

A It has been my experience that insulated window panes, when the seal is broken, will fog only under certain conditions. The two pieces of glass in a double-pane window have an inert gas between them which is held in place by a seal. This thin space of gas is what allows the windows to slow down the transmission of heat or cold. When this seal is compromised, ordinary air is allowed to enter, and moisture may condense on the inside surfaces of the glass. These types of windows are most likely to fog on a winter morning a short time after the sun hits them. The outside of the window has been cold overnight, and the inside has been warm. When the sun hits the cold outer glass, moisture condenses and the foggy appearance occurs. A few hours later, as the temperatures stabilize, the fog may disappear altogether. In this case, the inspector was correct to suggest that the windows be inspected under the same conditions. In the case of your 9 year old house, your windows may still be under warranty. The earlier versions of insulated windows were somewhat prone to failure, but technology has steadily improved, and today’s windows are much more reliable. Warranties have gotten much better as well, so it you have foggy windows, check with the manufacturer to see if you can have them replaced under warranty.

Perhaps you inherited property or purchased property as a new investment and now you are contemplating becoming a landlord. If you decide to rent an extra piece of property, you should know some ground rules. In this months article, 'How to be a Good Landlord,' we will discuss some of the basics that every landlord should know. We will discuss what it takes to be a landlord, what makes a good rental property, what are your responsibilities as a landlord, how to advertise your property, how to avoid legal pitfalls and how to evict a tenant if the relationship deteriorates. Overall, this is a short list, hopefully it will help you start with a little more direction and know-how.

Do you have what it takes to be a landlord?

The decision to become a landlord should not be taken lightly. Contrary to popular belief, this is not the type of job where you just sit back and watch the cash flow in. Regardless of the challenges, more than half of landlords are self-employed. Doing it yourself will mean you take on the responsibilities of a small business owner. You need to have great communication skills. You will be working with all types of people; sometimes even the difficult ones. Being an effective communicator in person and in writing is vital. You are an accountant. This includes everything from rent payments and deposits to repair and maintenance costs. You are a manager. You may have staff to train and watch over. Their professional behavior reflects upon you and your property. If they are inconsistent with your policies they can damage your business or even get you into legal trouble. You may also need to contract repair or maintenance jobs you cannot complete on your own. You will need to project manage these items through to completion. You are a marketing director. Getting your place advertised and your units filled is an ongoing challenge. Advertising also includes many legal regulations that you should know (more on this below). Your knowledge of this business should also include legal knowledge. Consulting a lawyer is recommended for anyone starting as a landlord, especially since every state has specialized landlord/tenant laws. But in addition to this, you will be responsible in making sure any staff or contractors you use also know the laws when working with tenants. You should be dedicated and patient. Being a landlord is a tough road to start. You should be prepared for hard work with a slow, trickle-in type of income, especially at the beginning. On average, a landlord should only expect about a 10% profit annually. The rest of the monies will be recycled into items such as mortgage payments, taxes, repairs, management costs, insurance, advertising and a rainy day fund (to name a few). There are tax breaks available to landlords, however, these are not enough to turn your profit margins sky-high. These qualities listed above will help you become a great landlord.

Perhaps there is a trait above that gives you pause. "I really don't want to manage all the accounting." or "I don't want to live onsite or nearby." All is not lost. You can hire a property manager. Doing so will cost you about 10%/month of any monies the property takes in. However, it can be a wonderful way to manage your business. When looking for a project manager, treat it like any other contracted service. Perform rigorous interviews, check references and make sure you have the same ideas about responsibilities of each party. Find out if they are insured, if they already have working contracts with maintenance and repair companies, and if they charge any extra fees for these contacts. Once you decide on a property manager, be certain to create a detailed contract covering all responsibilities. As with any of your other endeavors with your rental property, keep all your records and agreements in writing! Other professionals you may use to help manage your property include accountants, maintenance specialists, marketing directors and lawyers. Of course all of these will eat into your profit, but be honest with yourself and utilize these people when you need them. You can save yourself headaches down the road if you strengthen any weaknesses at the beginning.

What makes a good rental property?

When purchasing a rental property, there are some important questions to ask:

Do you have a enough for a down payment? Because rental property is viewed by lenders as a higher risk, you may be asked to put as much as 25-40% down on the property. Lenders calculate about 75% of your mortgage payment will come from renters. This leaves you with 25% to make up and even more if you cannot rent all the units. They may give you the option for a lower down payment at a higher interest rate. However, the higher interest rate may defeat any benefits.

Could you live on the property? If you use one of the units as your own residence this will help lower the risk factor for lenders. Lenders can offer a lower down payment and you can learn the ropes of being a landlord without being far from your investment.

Can you get the rent you need for the mortgage? Take a look at the neighborhood and compare the rental costs. Your rental rate needed to cover mortgage should not be too far above the market or you will lose your ability to rent units. - If you inherited or already own the property, you should consider if you can meet current mortgage payments. It may be more beneficial to sell the owned/inherited property and reinvest in another neighborhood.

Is the building up to code? Make sure to hire a home/building inspector before purchasing the property. Make sure the inspector is aware that you hope to rent the place as this may change some safety and code requirements. Take time to make yourself familiar with codes for your locality. This will help you ask better questions and understand any improvements you may need to make.

Is the property maintained? At first you may think it won't be a problem to repaint, re-roof, update the wiring and plumbing, etc. until your list becomes too long for the investment to be worthwhile. Again, hire a home inspector and make certain you know what needs repair and the estimated cost of repairs before you buy.

Is the property secure? Review reports on neighborhood safety. Check for ample lighting, especially at entrances and in parking areas. Make sure windows and doors are solid. Consider the cost to change all the locks and add window locks. Think about the security of your tenants in the property.

What are the responsibilities of a landlord?

Let's assume you are going to take on most of the business yourself and have found a wonderful property to rent. Now, what are some of the responsibilities you have as a landlord?

Tenant Screening: Your first interaction with possible tenants will be the background check that includes a financial review and calling references. Overall, you must perform background checks fairly. You should not do the check on one person and not on the other as this favoritism, or "trusting your gut feeling," is a disservice to all involved. You owe it to yourself, possible tenants and current tenants to perform fair background checks. For yourself, you can avoid headaches with tenants that don't pay the rent or have caused problems, such as costly repairs, in the past. For possible tenants, you may be providing that reality check - can they really afford your rental? For your current tenants, consistent background checks let them know you are looking after your investment giving them a sense of security. On average, working with an agency, this will cost you about $20 per check; an investment well worth the cost.

Clear, Consistent Communication: To avoid any misunderstandings, make sure all your interactions with tenants are clear.

• HAVE A CONTRACT! Make sure you supply the tenant with a copy of the contract so they may reference it if any questions arise. Review the contract with a renewing tenant and discuss any questions they may have over the language or meaning.
• Collect rent on a schedule. Keeping consistency with your tenants is imperative. If you are too lax one month, you may have a hard time collecting rent the next month. Or, if you are lax with one renter and not another you can create tension or even a legal issue.
• Always provide written notice before entering a tenants space. This varies from state to state. However, for good business practice and common curtsey, let the tenant know when you need to enter the property they call home.
• Use signs, flyers or other WRITTEN communication to inform tenants of policies and policy changes. Provide all tenants with copies and/or make clear postings around the complex.
• Serve notices and warnings in writing. Verbal notices will not protect you if a situation deteriorates. Make certain to give your notices in writing and make yourself available for questions or discussion. Serving a notice and then disappearing from sight does not offer clear communication and can aggravate a situation!

Provide a Safe and Maintained Environment: Every landlord should offer tenants a living space that is up to code, safe for habitation and in working order. Even if you decide to contract out maintenance services, you should provide your tenants with repairs in a reasonable amount of time. Make good relationships with contractors that understand the nature of the work and are willing to come out after normal working hours. Save money for a rainy day so you can pay for emergency repairs when they arise. Maintaining the property will encourage tenants to take pride in their home and maintain their surroundings. Also, strive to make your tenants safe. You cannot control all conditions. However, changing locks, providing ample lighting for parking and having emergency procedures written and distributed are a few of the ways you can keep your tenants safe.

How do you advertise a rental property?

Advertising a rental property is important for getting units filled. Today you can use everything from word of mouth to online sites to advertise your property. In larger cities, you may even use "finding agencies" or real estate agents/brokers to advertise. When advertising your property, keep a clear list of amenities and useful services in the neighborhood. When composing your advertisement you must watch your wording as you cannot exclude any demographic. There are many federal laws/protections that regulate how you advertise your rental. The fair housing laws make it illegal "To make, print, or publish, or cause to be made, printed, or published any notice, statement, or advertisement, with respect to the sale or rental of a dwelling that indicates any preference, limitation, or discrimination based on race, color, religion, sex, handicap, familial status, or national origin, or an intention to make any such preference, limitation, or discrimination." (Source: U.S. Code Collection - Cornell University Law School). In addition to this clause, many states and cities may also prohibit discrimination based on marital status and sexual orientation. Most landlords have good intentions to rent to all qualified tenants. However, there are certain ways of wording advertisements which may be perceived as discriminatory. For this reason, you should carefully choose your wording when advertising your rental property. Avoid words and phrases such as: prefer, suitable for, ideal for, ethnic neighborhood [or other cultural identifiers]. For a good list, take a look at the Pennsylvanian Human Relations Commission's Reading Between the Lines: A guide for housing and commercial property advertisements as they include a list of terms to avoid. Another resource for examples is the Guidance Regarding Advertisements Under §804(c) of the Fair Housing Act by the US Department of Housing and Urban Development. Keep in mind this good rule of thumb: always describe property, never describe people.

What are some legal pitfalls to avoid?

There are a lot of legal concerns when renting out property. As we have seen, the law influences advertisements of rentals. In addition to this, you create a contract agreement with your tenants every time you rent. Therefore, it is important to have sound legal advice as a landlord. Establish a relationship with a lawyer who you may hire for any contract questions or possible representation. No one ever wants anything to get as far as a lawsuit. So here are some ways to avoid legal pitfalls in the first place:

• Always perform background checks with every possible tenant.
• Call tenant references.
• Treat every tenant the same in process; never cut a corner for one tenant because of a "gut feeling" or personal relationship.
• Keep all notices in writing. 
• Keep all due dates consistent from month to month and from tenant to tenant. 
• Always perform background checks on any staff.
• Make certain all staff are trained. They should know what they can and cannot do for tenants. If they are handling rental paperwork or advertising, they should know fair housing laws.
• If you contract out maintenance work, make certain they treat your tenants professionally. Although they don't work for you full time, they do represent you since you hired them.
• Keep housing up to code and safe for living.
• Investigate any complaints against your staff immediately.
• If a situation arises, consult a lawyer. Know how to legally proceed before taking any action.

How do you evict a tenant?

Evicting a tenant is one thing all landlords would rather avoid. However, sometimes circumstances deteriorate and eviction is the only feasible solution. If you have tried open communication but cannot get the tenant to pay rent or obey rules of the property it may be time to start the eviction process. The rules behind evicting a tenant vary from state to state. It is therefore imperative you discuss your options with a lawyer. Indeed, for the best security, you may want to do the whole eviction process through your lawyer. Regardless of the ups and downs involved with evicting a tenant, make certain to always maintain a professional decorum. Do not allow personal emotions to collide as this can only lead to further legal issues. Keep all of you requests in writing. The first step to any eviction is to send a written notice for them to pay back rent, fix problem behavior or move out. For example, in some states you may send a Demand for Rent or Notice to Quit form to a tenant who is behind rent payments. Or you may send a Notice to Cure Breach of Lease to inform the tenant that they must fix behavior that is contrary to your rental agreement. A Notice Regarding Termination of Lease may be used in some states when there is no chance for reconciliation. For example, the tenant is involved in illegal activity on the premises such as drug trafficking. If problems have not be rectified after notices have been given, then a suit is filed against the tenant. Upon winning this, it is law enforcement personnel who deliver written notice when the tenant may remove their items from the premises. You should never remove a tenant's items yourself. Using the police will ensure that you cannot be accused of taking or damaging any of the tenant's property. Essentially, make certain to obtain legal advice, serve warning notices required by your state, keep all notices and communication in writing and use local law enforcement to help keep you protected from any accusations of unfairness.

None of the above is a substitute for legal advice. An attorney should be consulted.

FREE Rental Agreement Forms

In cooperation with our partners at Lawchek® and Lawsonline™, Homecheck is pleased to provide a sample Rental Agreement Forms for FREE. This is not a substitute for legal advice. It is never recommended that an individual undertake his or her own representation in such matters as real estate law, even though most states do permit such activity. Any individual who is serious about proper real estate transactions would want to have capable legal assistance. An attorney must be consulted.

• Blank Rental Agreement Form Example Rental Agreement Form
• Blank Apartment Lease
• Blank Notice to Quit "

This work is protected under the copyright laws of the United States. No reproduction, use, or disclosure of this work shall be permitted without the prior express written authorization of the copyright owner. Copyright © 2008 by LAWCHEK, LTD."

Resourceful Links

Fair Housing by CivilRights.org
www.fairhousinglaw.org 
The Fair Housing National Multimedia Campaign is designed to increase public awareness of the Fair Housing Act and its protections, encourage the reporting of fair housing discrimination to the appropriate agencies, and provide information and resources to help communities and institutions support individuals and families who exercise their fair housing rights.

Landlord.com
www.landlord.com
In early 1998 the decision was made to spin Landlord.com off as a separate entity, dedicated to providing services to landlords and other real estate professionals on-line.

National Fair Housing Advocate Online
www.fairhousing.com
The National Fair Housing Advocate Online is a resource designed to serve both the fair housing advocacy community and the general public with timely news and information regarding the issues of housing discrimination. Find local organizations to help with any Fair Housing questions: http://www.fairhousing.com/index.cfm?method=agency.search

National Fair Housing Alliance
The National Fair Housing Alliance (NFHA) is the only national organization dedicated solely to ending discrimination in housing.

US Department of Housing - Home & Communities
www.hud.gov/offices/fheo/
The Office of Fair Housing and Equal Opportunity (FHEO) administers and enforces federal laws and establishes policies that make sure all Americans have equal access to the housing of their choice. We can help you with your housing discrimination problem. If you feel your rights have been violated, let us know.

US Department of Justice - Fair Housing Act
The Fair Housing Act, 42 U.S.C. 3601 et seq., prohibits discrimination by direct providers of housing, such as landlords and real estate companies as well as other entities, such as municipalities, banks or other lending institutions and homeowners insurance companies whose discriminatory practices make housing unavailable to persons because of: race or color, religion, sex, national origin, familial status, or disability.

According to the FBI, burglaries occur every 15.4 seconds in the United States (Crime Doctor). Home security is important as not only is our home one of our biggest investments but having good home security provides peace of mind about protecting our family and possessions. As the popular show on the Discovery Channel, It Takes a Thief, illustrates, many of us take our security for granted. Many times the families on the show believe their current security is all they need. There is a belief that burglaries happen to "someone else." Or, if one is robbed, it is just the result of "chance" and there is little that can be done about it. This show provides an entertaining wakeup call about home security. The threat to our inner sanctum and lifetime of possessions is very real. This article will take a look at the ways you can protect your home. We should note that one of the most common answers is a security system. A standard security system comes with a control panel (with panic button), 3-4 sensor zones, a siren and 24 hour monitoring. These systems can be hardwired (usually when the home is being constructed) or wireless. Some of these systems are so advanced you can even monitor your home when on vacation through the internet! The cost and amount of "bells and whistles" you get will depend on the size of your home, neighborhood, entry points and other varying factors. For a real idea of a professional security system that is right for you, check with professionals in your area. For this article we will be concentrating on some of the common sense and easy to add options you can do to protect your home. Some professional security providers are listed in the links that follow the article but will play a relatively small role in the article itself. Before we begin to look at what measures we can take, let us look at some statistics from the FBI about home burglary:

• Burglary is the unlawful entry of a structure to commit a felony or a theft. A person can be convicted of burglary even if nothing was actually stolen.
• A burglary occurs approximately every 15 seconds in the United States.
• On average, a burglary results in a dollar loss of about $1,600.
• About 30 percent of all burglaries are classified as "unlawful entry," meaning the burglar was able to gain entry without using force — often through an unlocked door or window.
• Nearly 66 percent of all burglaries are residential, and of those, 62 percent occur during the daytime. Most burglaries occur between 9 a.m. and 3 p.m., when no one is likely to be at home.
• Renters are more likely to be the victims of property crime than homeowners.
• Only 13 percent of reported burglaries are solved, or "cleared," by the police.
• Only about 15 percent of property stolen in burglaries is recovered by the police.
• Nearly 85 percent of all burglaries occur in large metropolitan areas.
• Almost half of the nation's reported burglaries occur in the South: 45 percent, as opposed to the Northeast's 11, the Midwest's 20 and the West's 24.
• The highest percentage of burglaries occur during the summer months of July and August, when many people are away from their homes on vacation, or have left windows open for ventilation.
• Arrest records reported to the FBI indicate that approximately 70 percent of all burglary arrestees are white and 86 percent are male.
• About 30 percent of private homes have security systems. Homes without security systems are two to three times more likely to be broken into.

Summarized by It Takes a Thief Site (more recent summary at FBI site http://www.fbi.gov/ucr/cius_04/documents/CIUS2004.pdf)

Now that we have your attention, let's look at some ways you can improve your home security; let's start by examining the exterior of the home.

Part I: The Exterior

There is a beautiful home sitting at the end of a long drive. There is only one front light on. All appears quiet and unoccupied. Large bushes cover the view of the side of the home from the road. The neighbor's house behind is equally dark and barely viewed between the fence, bushes and trees. I think you are getting the idea. This example house almost provides a written invitation to would be burglars. The exterior of your home can tell a potential thief a lot. Many times, just by observing from the outside, they can see if the home is occupied, find weak entry points and determine if they can use hidden nooks to work unnoticed. Sometimes our desire for privacy creates little pockets like this for the thief to work. There are many things you can do to the exterior of your home to make it more foreboding and hard to crack for would be burglars. Make certain the exterior of your home is well lit and consider monitoring it by video or surveillance. One of the most vulnerable homes, is the dark ones. An easy and inexpensive deterrent is to add motion sensor lights to your driveway and doors. Keep all entrances well lit, both front and back. You may want to keep the back on a sensor light, which is a fine alternative to having a light on all night. As lighting should be considered for any exit from your home, this includes the garage. Make sure your garage light switch is on the inside of the house. You never want to have to enter a dark garage to turn a light on! After you have the lighting arranged you may also want to consider extra video surveillance. This is especially the case if you have a large property, very private property or are gone often. Make sure the central recording device is locked up so thieves cannot take it with them! Many of the surveillance systems these days will let you view the outside of your home easily so you may also use them to see who is at the door when you are at home. You may also choose to have sound notification of someone approaching your home. A wireless annunciator notifies you whenever someone comes within up to 50 feet of your driveway or entranceway. This additional light and surveillance will help keep the perimeter of your home safer.

Make sure your home is not helpful to the burglar either as many times our conveniences can also be theirs. Unsecured tools such as ladders can help burglars break into your home! Your garage should be secure and tools locked. This means deadbolts on any garage doorways. The garage is a favorite entry point so you should consider keeping your car locked with the alarm on, even when in the garage. And if you park your car outside of your garage, never leave the garage door opener in the car! Again, our desire for privacy may also create hidden nooks for burglars to hide and work. Make sure to trim plants so they do not completely cover windows and doors. In fact you may even want to consider planting really thorny and prickly plants next to windows as they can act as an additional deterrent. Any signs/plaques you put on your home should also be considered. It is a great idea to have reflective numbers on your home for easy spotting during an emergency. However, do not have your name displayed as it is helpful for a burglar to look you up in the directory and call your house to see if anyone is home. Also, don't give burglars an idea of what is in your home. Whenever you make a large purchase don't advertise it to the neighborhood. For example if you buy a new computer don't leave the empty boxes on the curbside for disposal. Instead break the boxes down to keep what was inside a mystery. You should also use window treatments or keep expensive items out of view from the window. You don't want to have curtains closed all the time as this only gives the impression of the home being unoccupied (and not to mention downright dreary). But curtain sheers and strategic placement of objects in the room can minimize what people can see from the outside. Finally, never leave keys in hidden places around the house as this is just an easy invitation to burglars. Either leave a spare key with a neighbor or purchase a combination lock that holds your key safely for you. Combination keyless entry locks are also becoming more popular; if you forget your keys a lot, forget to lock the door, or have so many family members/roommates going in and out, this may be a great solution. These are just a few ways to help prevent easy access to your home.

So now Mr. Burglar has dodged your motion cameras and surveillance and brought his own nifty tools - what can you do? You should have strong doors and windows that will continue to work against the burglar. Make sure your exterior doors are solid-core. If you have glass doors they should be double paned with heavy duty laminate. If you do not have a double pane, a security grill will help. Locks are important, you should have locks on all the windows and double locks on all entry doors. Deadbolts (with removable key for fire) are a must. You can also have a chain lock added if you don't have a peep hole. However, these are not fullproof and a peephole is a much better investment. You may also use wooden dowels in glass sliding doors and windows that have broken locks. This should only be a temporary fix - replace these locks or install locks as soon as your able. Also, always keep your doors locked, even when you are home. Do not keep the back patio or balcony doors unlocked and open. This is a favorite entry point for would be thieves! Make sure your windows are secure and replace any broken windows as soon as possible. You should have security bars placed over basement windows as these are easily kicked in. Also place bars over removable air conditioning units setting outside of your windows as these can be weak points as well. Another possible cheap help for your windows is window film. It makes windows more shatter resistant and can prevent easy "window shopping" by burglars. Finally, when purchasing a new home or renting a new place replace the locks or request that the locks are replaced. It is not that the previous owners are bad people. You just can't be sure if they ever lost a key, lent it to someone and never got it back, etc. In these ways you can make all your entry points, both doors and windows, difficult to open. These are just some of the many ways you can help protect your home. Installing exterior lights and surveillance will help deter burglars from approaching. Making sure you do not leave helpful tools, hiding places, personal information, easy view of possessions or spare keys lying around will make life for the burglar more difficult. And if you make sure all your doors and window are in good repair and locked he may just give up and walk further down the street. But what happens if they do get in your home? There are many more security measures you can take for the interior of your home as well.

Part II: The Interior

Once a burglar has entered your home they usually have the privacy to search for and take what they want. They will still want to be in and out of your house as quick as possible, so the more secure your valuables are, the more likely they will leave them and move on. Remember, they have breached into the inner sanctum of your home and everything you leave out and accessible is theirs for the taking! What follows are some more ways to deter burglars and prevent them from walking off with all of your possessions. There various interior alarm systems that may still help to scare the burglar off. A wireless or hardwired alarm system can be a great way to alert a monitor if a doorway is breached or a window opened. Many systems can also detect if someone over a certain weight is moving about the home when the system is on. Turning on the alarm system is the greatest problem for most users. But once it becomes a habit the security it provides is priceless. To invest in a home alarm system in this way can be very beneficial but should not be taken lightly as these are often extended contracts. If you do decide on contracting with a security company, make sure to do your research. Some items you should know are: how long they have been around; are they licensed, bonded and insured; do they do background checks on their employees; where do they monitor the house from - is it local; is the equipment leased or purchased outright; what is the warranty and coverage; what are the monthly monitoring costs and are they at a fixed rate? Finally, dogs are a "natural alarm" whose gruff bark can scare off some would be thieves, but they are not full proof. Many dogs become nervous in the event of a break in and may not respond the way they would if you were at home. Guard dog training is usually available in your area, but these programs stress, and we must stress, that the training should be a major commitment - your dog needs to listen to you and only be aggressive on command! If they get past the security system then you want to be sure your possessions are safe. Keeping your possessions safe can be easily done with the use of secured safes and lock boxes. Homes should have a safe or you should have a safety deposit box to keep important documents safe. Any safe should be bolted down to the floor and have a fire resistant rating equivalent to the heat of a fire expected for a home your size (Examples of UL (Underwriters Laboratories) ratings are: Class C will keep paper documents safe up to 1 hour up to 1700°F, Class B will keep them safe up to 2 hours at 1850°F and Class A will keep them safe up to 4 hours at 2000°F). Do make certain your safe is bolted to the structure of your home. Otherwise burglars will just take the whole thing with them to break into later. What should the safe contain? Keep all important documents such as birth certificates, passports, marriage certificates, legal papers, receipts for large purchases, loans, investment documents, deeds and titles, to name a few. You should also keep unused credit cards locked away. This should include statement information so a thief does not try to open a new account with a stolen statement. Finally, any jewelry, watches or small expensive items should be locked away. Now that you have everything in the safe do not forget to lock it! Surprisingly many people who own safes will leave them open for easy access - this rather defeats the purpose if your home is burglarized! Finally consider a small wall safe for your car and spare house keys. If you leave your spare keys lying around the house, don't be supervised if the burglar takes your car as well! Keep anything that would be difficult or impossible to replace locked up.

Finally, give some consideration as to what to do if, after your best efforts, possessions are taken from your home. Large items such as stereos and TVs can be marked by you for identification purposes. However, never engrave you SSN in expensive items. Instead, engrave these possessions with your Driver's Licence Number or consider marking them with an invisible pen. In the event of a burglary (or fire) you should have a clear idea of what was lost. Keep a compiled list of your possessions in a lock box or fire proof safe. It will make the list even stronger if you supplement it with photos, videos and serial numbers of the possessions. Any family heirlooms should be appraised, photographed and included on this list. Make sure the insurance company is aware of everything on this list so you are covered for the full worth of your loss. The FDIC recommends updating a detailed list of possessions in each room once every 6 months. Understand that once items are stolen, it may not be possible for the police to recover them, even if the burglars are caught. So make every effort to keep these items locked up! Once a burglar is inside your home you want to make sure they do not have an easy time taking away your possessions. Having a monitored alarm system of some type will help deter the burglars from staying. Dogs might even help convince intruders to leave. Make sure your possessions are locked up. This is everything from jewelry and car keys to important documents. If items are taken make sure you have a detailed list of what you owned so insurance can cover the financial lost. Also this will give you a better chance of tracking down the stolen items. Marking large items may help with this as well. Overall, make sure you secure what you cannot replace!

Conclusion

Everyone thinks burglary will not happen to them, or it is only determined by chance or one's neighborhood. But that is not the case and taking time to review your home's security is a good investment. There are many great ways you can protect your home and property from burglars. Tactics from installing exterior lights and surveillance to making sure you do not leave helpful tools, hiding places, etc. will make life for the burglar more difficult. Keep your doors and windows locked and alarm system armed. If they do get in your home make sure you have your valuables locked in a safe or lock box. Keep a list of your valuables and mark them if you can so you may have a better chance of getting items returned. Below are additional links for information on the web about home security and general home safety.

Do not wait for it to happen, take some time today to take a few small steps to better home security. Quick checklist of items to check around the home.

Emergency Preparedness:

Update your emergency contact lists. Numbers change! Make sure to have an out of state contact set up in case of natural disasters such as earthquakes and hurricanes. - Review emergency plans with everyone in your home. Make sure everyone knows what to do if there is a fire, break in, earthquake, major storm or other emergency. If you do not have emergency plans make it your New Year's resolution to make them! - Examine your emergency kits. Make sure first aid products are still good and stocked. Check extra stores of food and water for replacement. If you do not have emergency kits, make a point to create or buy them.

Household Papers/Records: 
Update your protected files. You'll be doing taxes anyway, so it is a good time to review which documents you are keeping and which need to be shredded. Here are some suggested documents to keep and how long to keept them: 
- Keep in Safe Deposit Box/Fireproof Safe: Birth certificates, marriage certificates, divorce legal papers, adoption papers, citizenship records, and other documents that are government or court related. A copy of a will, although your attorney will keep the original. Investment and business papers, government bonds, deeds, titles and copyrights to name a few more. General rule is, "Put it in if you can't replace it or if it would be costly or troublesome to replace." 
- Taxes: IRS can audit up to 6 years back. However, you can get rid of pay stubs if you have your W2. Cancelled checks you will want to keep if they are related to anything you claimed on your tax return. - Medical Bills: Keep at least 3 years. - Household Inventory: You should have a comprehensive list for each room and what of importance is in there. This will help you claim losses in event of burglary or fire. The details of this list should be shared with your insurance carrier to make sure of coverage. It is recommended that you review this list once every 6 months. - Deposit, ATM, Credit Card and Debit Card Receipts: Save them until the transaction appears on your statement and you've verified that the information is accurate. Then they may be shredded. - Credit Card Statements: If there are not purchases related to taxes you may shred them once every year. However, if you have larger purchases on the card you may want to keep hold of these older statements. Special Note: Credit Card Agreements should be kept as long as the card is active! - Loan Agreements: Keep as long as the loan is active. - Documentation of Stocks, Bonds nd Other Investments: Keep while you own the investment and then 7 years after that. Household Health & Safety: - Determine if homes built at the same time or are in the same condition as yours are susceptible to lead, radon, asbestos, mold or carbon monoxide problems. If so consider it a New Year's resolution to get your home tested. - Review your medications and vitamins/supplements. Properly dispose of any expired items. Many of these items have such a long shelf life that we often forget to throw them away when we should! Also, make sure they are properly stored and out of reach of children. House Maintenance: - Change the batteries in your fire alarm and CO alarms. Test both. (In reality they should be tested once a month!) If you don't have a CO alarm, now is the time to get one; there should be one in a central location outside each sleeping area. - Check all outdoor lighting. Get bulbs replaced - we all can forget about the garage sidelight. - If you are in a snow area you should be checking your dryer, furnace, stove and fireplaces to make sure any vents are clear of snow. - Check inspection dates. Do you know the last time your furnace, water heater, fireplace or other major appliance was inspected? - Take inventory of any major appliances that are not working properly or at all. It is time to look ahead at the year and budget for their repair or take them to the dump. For example, that extra freezer that doesn't work - it's a safety hazard! Get it fixed or look at paying for it to be properly disposed. - Review your garage for hazardous materials such as paints, oils and gasoline. Make sure these items are properly stored. If they are old or the cans are damaged look into getting them disposed of properly. A lot of times items we used for spring, summer and fall projects get forgotten in the winter months. If they weren't put away properly they can become potential hazards. - Check for leaky faucets and get them fixed if needed. You don't want a small leak to become a BIG problem. Once the spring thaw begins make sure to check outside faucets for leaks as well. - Unclog gutters - if the weather permits. Otherwise add this to a list of spring cleaning to be done as soon as possible. - Clean off the roof (or get someone to do it) if weather permits. Another item to add to spring cleaning if it cannot be done.